Fecha de publicación: 30/04/2024 Fuente: Wipo "BigData" The invention discloses a self-service certification intelligent service terminal monitoring system based on big data, particularly relates to the technical field of big data, and calculates a business type handling rate, a business handling speed average improvement coefficient, a business handling correct rate, a risk prompt coverage rate and a business type expansion coefficient. The business handling quality index is calculated according to the business handling speed average improvement coefficient, the business handling accuracy, the risk prompt coverage rate and the business type expansion coefficient, the business handling capacity of the self-service certification intelligent service equipment is visually displayed, data support is provided for follow-up optimization of managers on the self-service certification intelligent service equipment, and the business handling efficiency of the self-service certification intelligent service equipment is improved. According to the technical scheme, the frequently-selected service types are determined based on the service type handling rates of the different service types in the preset period and put in the service handling pushing interface, a quick access is provided for a user, the service query time is shortened, the service handling speed is increased, and the service handling efficiency is improved.