Fecha de publicación: 24/05/2024 Fuente: Wipo "BigData" The invention discloses a program processing method and device based on big data and a medium. The method comprises the steps that enterprise data of an enterprise is determined, an enterprise portrait is determined according to the enterprise data, and a program channel and a superior program corresponding to the enterprise are determined through the enterprise portrait; obtaining report information of the enterprise, and transmitting the report information to a superior program through a program channel; and determining a program process and a report result corresponding to the report information through the superior program, monitoring and updating the program process, and sending the report result to an enterprise. Direct communication between enterprises and related departments is achieved, the burden of workers is relieved, and the appeal processing efficiency and accuracy are improved.