Fuente:
WIPO "tomato"
Systems and methods for routing electronic messages through multiple agents are provided. A first message is received from a user to engage with a session of an automated content logic that supports electronic communication between the user and agents of the automated content logic. The first message is applied to a first agent is trained to route the message to a second subset of agents. The output produced by the second subset of agents is used to identify a subset of actions. A process is performed based on the subset of actions to generate a second message.